1. Deposit Requirement

• 1.1 A non-refundable deposit of 50% of the total order cost is required before work will begin.

• 1.2 Deposits are due at the time of booking. Orders without a deposit will not be scheduled.

2. Final Payment

• 2.1 The remaining balance is due: At the time of pick-up, or Before shipment, if applicable.

• 2.2 Failure to pay the remainder constitutes a material breach of this Agreement and may result in forfeiture of the mount.

3. Shipping Policy

• 3.1 All shipping costs are the Customer's responsibility.

• 3.2 Shipping must be paid in full before any product is shipped, or as outlined on the final invoice.

4. Pick-Up & Shipping Deadline

• 4.1 Customers must pick up or schedule shipment within 15 days of notification that their project is complete.

• 4.2 Failure to do so will result in storage fees (see Section 5).

5. Storage Fees

• 5.1 A $50 weekly storage fee will be added to the final bill for any completed mounts not picked up or shipped within the 15-day grace period.

• 5.2 The Provider reserves the right to withhold the finished product until all fees are paid in full.

6. Abandonment & Property Rights

• 6.1 If the Customer fails to pay or retrieve their mount within 60 days of completion, the item becomes property of Twisted Bones Taxidermy.

• 6.2 The Provider may resell or dispose of the item to recover material, time, and storage costs.

7. Turnaround Times & Delays

• 7.1 Estimated turnaround time for most taxidermy work is up to 12 months from the date of deposit.

• 7.2 Paying in full does not move a project ahead in the queue. Orders are completed in the order deposits are received.

• 7.3 Delays may occur due to the artistic nature of the craft, seasonal workload, supply shortages, or biological conditions of the specimen.

• 7.4 European mounts are not boiled. They undergo a detailed degreasing process which varies based on species, condition, and size. Each one is considered case-by-case, and will be completed only once the specimen is fully degreased and stabilized.

• 7.5 Project status and queue position can be tracked via the Client Portal.

8. Client Portal & Communication

• 8.1 Upon booking, Customers will receive access to the Twisted Bones Client Portal, where they can:

1. View job updates and progress

2. Approve or revise order details

3. Receive messages or alerts

4. Make payments and view invoices

• 8.2 For the most timely service, all communication should go through the Client Portal. Direct messages sent outside the portal (text, social media, etc.) may be delayed or missed.

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